24 x 7 x 365 Support
Technical capability and advice
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24/7 Virtual Helpdesk
English & Romanian
Our locations
PowerMatt’s Helpdesks are in London, U.K and Iași, Romania. Agents are trained to give you the best service possible.
Round the Clock Technical Support
Our industry leading service desk solutions run 24/7 and can be tailored around your specific requirements, whether this is simple monitoring and management, token based support, right through to a complete outsourced service desk or even on premise helpdesk engineers.
PowerMatt offer a truly unique, flexible and comprehensive service desk solution. We support all software and hardware issues, updates and system management whilst incorporating our core hardware maintenance support alongside software and management services.
Our UK and Romania based service desks are the heart of our MSP solution which allows us to assist or completely outsource the day-to-day operations of your business. This can be used to support both core infrastructure and end user issues by utilising phone, email and customer portal ticketing options to reach out to the service desk and technical help.
Key benefits of helpdesk support:
Fast and reliable resolution
Flexible contracts and market leading SLAs
Optimise communication and transparency
Track incident status, activities and progress
Automatic notifications and status updates via email and/or SMS
Remote monitoring and management (RMM)
UK & RO 24×7 Network Operations Centre (NOC)
Industry leading customer satisfaction and service delivery statistics
- Head office in United Kingdom, Mayfair, London
- Help Desk office in Romania, Iași
- Office in United States, Sheridan, WY
Service Level Agreement
- 4 hr onsite response
- 8 hr onsite response
- Next Business Day response
- 2nd Business Day response