Your TrustedIT Partner
Expert datacenter maintenance, smart hands & feet, end-user support, and web development — delivered across EMEA, APAC, and LATAM. One partner. End-to-end coverage.
Uptime
99.97%
↑ SLA met
Active tickets
124
18 clients
Trusted across industries
End-to-End IT Services
Three core pillars covering everything from datacenter infrastructure to end-user productivity — delivered by certified engineers worldwide.
Datacenter Services
Infrastructure you can rely on
From routine maintenance to full decommissioning, our certified engineers keep your datacenter running at peak performance — anywhere in the world.
- Datacenter Maintenance
- Smart Hands & Feet
- Site Surveys & Audits
- Decommissions & IMACs
- Dispatch Services
IT Support
People-first IT support
Dedicated helpdesks, onsite engineers, and Service Delivery Managers — keeping your users productive and your SLAs green, 24/7.
- End User Support
- Dedicated Helpdesk
- Onsite Engineers
- SDM Services
- SLA Management
Digital & Development
Build. Integrate. Scale.
Custom web applications, system integrations, and end-to-end project delivery — turning your digital vision into production-ready reality.
- Web App Development
- System Integration
- Project Management
- IT Consulting
Not sure which service fits your needs?
Our specialists will assess your requirements and recommend the right solution.
Where We Operate
From our UK headquarters, we run operations across 76+ countries — EMEA, APAC, and LATAM. Click a region to focus.
76+
Countries
6
Regions
24/7
Operations
99.9%
SLA uptime
Filter by region
Coverage by region
What Sets Us Apart
We built PowerMatt to solve the problems most IT vendors ignore — coverage gaps, faceless support, and vendor lock-in.
Global Reach, Local Expertise
Operations in 76+ countries across EMEA, APAC, and LATAM. Our regional engineers understand local compliance, data-sovereignty laws, and infrastructure standards — no guesswork, no delays.
Dedicated Service Delivery Manager
Every client gets a named SDM who owns your SLA, tracks every ticket, and is your single point of escalation — not a faceless support queue.
Multi-Vendor Certified Engineers
NetApp, Dell EMC, HPE, Cisco, Hitachi, Infinidat — we're platform-agnostic. Our engineers are certified across every major vendor so you're never locked in.
24 / 7 Operations
Round-the-clock monitoring, escalation, and field dispatch. Whether it's a midnight incident in Frankfurt or an early-morning rack swap in Singapore — we're already on it.
SLA-Guaranteed Uptime
We don't just promise 99.9% — we prove it. Real-time dashboards, proactive alerting, and contractual SLA commitments with clear remediation paths.
End-to-End Project Delivery
Site survey → solution design → deployment → decommission. We own the full lifecycle so you don't have to stitch together multiple vendors and hope it works.
76+
Countries served
10+
Years in operation
500+
Projects delivered
99.9%
Average SLA met
Every Platform. Every Vendor.
Our engineers are certified across all major enterprise hardware and software platforms. No lock-in — we work with what you already have.
Cisco
Networking
Microsoft
Cloud & Productivity
Dell EMC
Servers & Storage
IBM
Servers & Storage
VMware
Virtualisation
Nutanix
HCI
NetApp
Storage
Palo Alto
Security
Cisco
Networking
Microsoft
Cloud & Productivity
Dell EMC
Servers & Storage
IBM
Servers & Storage
VMware
Virtualisation
Nutanix
HCI
NetApp
Storage
Palo Alto
Security
HPE
Servers & Networking
Juniper Networks
Networking
Lenovo DCG
Servers
Broadcom
SAN & Software
Pure Storage
All-Flash Storage
Hitachi Vantara
Storage
Infinidat
Enterprise Storage
Arista Networks
Networking
HPE
Servers & Networking
Juniper Networks
Networking
Lenovo DCG
Servers
Broadcom
SAN & Software
Pure Storage
All-Flash Storage
Hitachi Vantara
Storage
Infinidat
Enterprise Storage
Arista Networks
Networking
Team Certifications
Networking
- Cisco CCNA
- Cisco CCNP
- Juniper JNCIA
- Arista ACE
Security
- CompTIA Security+
- Palo Alto PCNSE
- CISSP
- CEH
Infrastructure
- HPE ASE / AIS
- Dell EMC DEA
- NetApp NCDA
- IBM Certified
Virtualisation & HCI
- VMware VCP / VCAP
- Nutanix NCP
- Citrix CCA
- Hyper-V
Cloud & Microsoft
- Azure Administrator
- Azure Solutions Architect
- M365 Endpoint
- Intune
Service Management
- ITIL v4 Foundation
- Prince2 Practitioner
- ISO 27001 Lead
- COBIT 5
From Enquiry to Delivery
A clear, proven process — no ambiguity, no surprises. Here's exactly how we work with every client.
Initial Consultation
Tell us what you need. We listen first — no sales pitch. A specialist reviews your infrastructure, geography, and SLA requirements within 24 hours.
Solution Design
We produce a tailored proposal — service scope, resource plan, SLA commitments, and pricing. No templates, no generic packages.
Team Assignment
Your dedicated Service Delivery Manager is assigned. Certified engineers are sourced and briefed. Runbooks and escalation paths are agreed before day one.
Service Delivery
Execution to agreed SLA — whether that's an onsite engineer dispatched within 4 hours, a scheduled maintenance window, or a 12-month managed support contract.
Monitoring & Reporting
Real-time dashboards, monthly service reviews, and proactive alerts. Your SDM flags issues before they breach SLA — not after.
Continuous Improvement
We review, refine, and evolve the service as your business changes. Quarterly business reviews ensure we're always aligned with your objectives.
Ready to get started?
Most engagements go from first contact to signed proposal within 48 hours.
Start the conversationWhat Our Clients Say
"PowerMatt dispatched a certified engineer to our Frankfurt datacenter within 3 hours of our call. The rack replacement was completed before our maintenance window closed. That kind of response is why we extended the contract."
Marcus T.
Head of Infrastructure · Enterprise Logistics Group
Germany
UK IT service provider
Dispatch, maintenance, IT support and web applications managed in one portal.
PowerMatt helps UK organisations run smoother IT operations by combining field engineer dispatch, datacentre maintenance, helpdesk support, service reporting, billing workflows and customer visibility in one managed system. Every ticket can be tracked from request, acknowledgement and engineer assignment through to service reports, SLA metrics, invoicing and management review.
Engineer dispatch and maintenance
UK businesses use PowerMatt for smart hands, datacentre maintenance, break-fix work, site surveys, hardware replacement and scheduled maintenance windows.
View serviceManaged IT support
Our support model covers dedicated helpdesk, end-user support, deskside engineers, VIP support and Service Delivery Management with SLA reporting.
View serviceWeb applications and service portals
We build secure web applications, customer portals, billing workflows, ticketing systems and dashboards so operational service is visible from request to invoice.
View serviceLet's Talk
Tell us what you need. We'll come back with a tailored proposal — usually within 24 hours.
Phone
+44 20 3880 6971HQ
United Kingdom
Response
Within 24 hours
Our commitment
- Response within 24 hours, guaranteed
- No obligation — proposal is always free
- Dedicated point of contact from day one
- Transparent pricing, no hidden fees