Onsite Engineers
At Your Office
A face in the building. An engineer who knows your office, your users, and your systems — not a number in a queue. Deskside support the way it should work.
< 5min
Average deskside response
Walk-up or radioed
98%
Same-day resolution
For deskside issues
48hr
New starter turnaround
From request to ready
100%
Cover on engineer absence
Network backfill guaranteed
The Right Level of Presence
From one day a week to a full-time resident — matched to your office size, headcount, and IT complexity.
Resident Engineer (Full-Time)
A dedicated engineer at your office, every working day. Fully embedded in your team — they know the building, the users, and the quirks of your environment before anything breaks.
- Fixed named resource — consistency matters
- Integrated with your IT team and processes
- Office-wide technology ownership
- Escalation path to our L2/L3 support
Part-Time Presence (x days/week)
Not every office needs a full-time engineer. We provide 1–4 days per week on a fixed schedule — the engineer knows the site, the users know the face.
- 1, 2, 3 or 4 days per week
- Planned schedule, consistent engineer
- Backfill cover arranged for absence
- Ideal for 50–200 seat offices
Ad-Hoc & Project-Based
Office move? New starter batch? AV installation? We supply engineers for specific projects or busy periods — briefed, qualified, and on-site when you need them.
- Booked 48 hours in advance
- Project or day-rate pricing
- No long-term commitment required
- Same quality, no retainer
What an Onsite Engineer Actually Does
Everything a remote helpdesk can't — because proximity is the point.
Deskside support
Walk-up and scheduled visits — hardware issues, software installs, peripheral faults resolved without a ticket.
New starter onboarding
Device provisioning, account setup, application install, and a 30-minute sit-down with every new joiner.
Office moves & relocations
PC packs, cable runs, phone systems, printer placement — physically moving a workforce without losing a working day.
WiFi & connectivity
Dead spots, flaky connections, rogue devices — diagnosed and resolved without escalating to a remote team.
Print & peripherals
Printers, scanners, docking stations, AV equipment — the unglamorous issues that waste hours of user time.
Events & board support
Boardroom AV, video conferencing, all-hands events — technical support present so leadership doesn't have to worry.
Why Onsite Is
Categorically Different
Remote support is excellent at what it does. But there are things that only a person in the building can do — and those things matter more than most IT managers want to admit until they experience it.
They know your office
A remote helpdesk agent doesn't know that the third-floor printer needs a driver every time someone restarts, or that the boardroom HDMI is faulty. Your resident engineer does.
Zero context-switching for users
Users walk over, describe the problem once, and it gets fixed. No ticket, no phone queue, no explaining the environment to someone who's never been there.
Proactive, not reactive
A resident engineer spots the failing UPS before it takes down the server room. They notice the cabling that's a trip hazard. Proximity changes everything.
Continuity through our network
Holidays, illness, emergency leave — we provide cover from our network. Your office is never without on-site support.
Put an Engineer
In Your Building.
Tell us your office size, locations and what remote support isn't handling well. We'll propose the right coverage model within 24 hours.